Refund policy

Filing a Complaint

To file a complaint, please follow the steps below:

1. Return/Complaint Form
Fill out the return/complaint form and attach it to the package. The document should contain the following details: full name, e-mail address or mailing address, phone number, product item number, reason for complaint, date of purchase, and date the defect occurred.

2. Returning the Product
When submitting a complaint, please return the product together with all its original accessories and a copy of the purchase invoice.

3. Shipping
The claimed product should be sent to the following address:
DSB Sp. z o. o.
Wrocławska 112
58-100 Świdnica, Poland

Product Returns
You have 30 days to return the goods. To withdraw from the contract and return a product purchased from us, please complete the necessary statement and send it to our address together with the returned product(s): 

DSB Sp. z o. o.
Wrocławska 112
58-100 Świdnica, Poland

In addition to the statement and the returned product(s), please also include in the package all accessories received with it/them as well as the receipt or invoice.